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Bestbuy验厂辅导---(QAS/QMS)BBY工艺要求(OQA 不良品处理要求)

Section 5 – OQA 不良品处理要求 Process Requirement for OQA Defect Units


5.1供应商 OQA 不良品处理步骤 Process steps for vendor OQA detected defect product:


5.1.1标识不良品; Defect units labelling;


5.1.2隔离缺陷品在指定的不良品区域; Insulate defect products at NG product area;


5.1.3QE 确认并汇报问题; Quality engineer confirm issue and report out;


5.1.4QE 出具产品品质异常反馈联系单,该单需要包括问题描述,原因分析,改善对策,对策有效性验证追踪记录等;Quality engineer provide abnormal quality feedback sheet which include issue description, root cause analysis, corrective actions, solution verifying and tracking issue improvement;


5.1.5供应商内部发行返工方案及返工作业指导书;Vendor internal issue rework proposal and work instruction;


5.2BBY 按 PO#执行的检验出现的不良缺陷没有超出 BBY AQL 范围内的不良品处理要求: For the inspection with defects are within BBY AQL requirement, the process requirements are:


5.2.1供应商进行不良品原因分析,并找出并验证改善对策并提供相关的报告给 BBY SQE; Vendor need provide root cause analysis and find out solution, then verify solution and provide related report to BBY SQE;


5.2.2维修不良品需要由 CQI 检验员重新检查;检查合格后,再由检验员按包装 SOP 包装; Repaired unit must be re-checked by CQI Inspector, then re-pack by package SOP requirement if inspector check is passed;


5.2.3任何 CR,MA 缺陷或相同 MI 缺陷>=3,供应商在产品出厂前需提供 CPAR 给 BBY SQE; If Any CR, MA or same MI defect>=3 is happened, vendor need provide CPAR to BBY SQE before BBY SQE shipment release approval;


5.3BBY 按 PO#执行的检验出现的不良缺陷超出 BBY AQL 范围内的不良品处理要求: For the inspection with defects are beyond BBY AQL requirement, the process requirements are:


5.3.1供应商进行不良品原因分析,并找出并验证改善对策并提供相关的报告给 BBY SQE; Vendor need provide root cause analysis and find out solution, then verify solution and provide related report to BBY SQE;


5.3.2如有 CR, MA 缺陷或相同 MI 缺陷>=3, 供应商返工产品前需提供 CPAR 给 BBY SQE; 请参 CPAR 模板。If Any CR, MA or same MI defect>=3 is happened, vendor need provide CPAR to BBY SQE before product reworking;


5.3.3要求供应商对检验不良 PO 的全部产品进行返工, 执行返工前, 需要提供以下信息给 BBY SQE 承认批准: Require vendor re-work inspection failed PO#. Before implement re-work process, vendor must provide below information to BBY SQE approval:


1)返工方案 Reworked proposals;


2)返工流程及作业指导书 Rework process and work instruction book;


5.3.4针对 OQA 不良品维修后,必须到生产线重流,在线检查及包装; The repaired OQA detect units must be re-went through production line process, on-line QC and package check;


5.3.5按 BBY 要求重新检验该 PO# 产品 Follow BBY requirement and re-inspect the PO#:

1) 与 BBY 指定的第三方预约检验; Book with BBY assigned 3rd party for re-inspection arrangement;

2) 协助 BBY 指定的第三方执行检验;Work with BBY assigned 3rd party to implement re-inspection;

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