2.8Cleaning 清洗

all operations that ensure a level of cleanliness and appearance, consisting of separating and eliminating generally visible dirt from a surface by means of the following combined factors, in variable proportions, such as chemical action, mechanical action, temperature, duration of application

为确保达到洁净水平，隔离或消除表面赃物的所有操作。例如用化学作用，机械作用，温度，时间等方法。

2.9Complaint 投诉

external information claiming a product does not meet defined acceptance criteria外部信息断言成品有质量缺陷。

2.10Contamination 接触污染

occurrence of any undesirable matter such as chemical, physical and/or microbiological matter in the product

指在产品中发现任何不应出现化学的，物理的，生物的物质的事件。

2.11Consumables 耗材

materials such as cleaning agents and lubricants that are used up during cleaning, sanitization ormaintenance operations

指某些在清洁、消毒或维护中消耗的材料诸如清洁剂、润滑油等。

2.12contract acceptor 受托方

person, company or external organization carrying out an operation on behalf of another person, company or organization

代表某人、公司、组织实施操作的个人、公司或外部的组织。